At UNFLATTER, we strive to ensure that every customer is completely satisfied with their shopping experience. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund and returns policy to address your concerns. Please review the following guidelines to understand how refunds and returns are processed:
Eligibility for Returns:
Condition: For a return, items need to be in their original condition, unused and unworn, with tags and packaging intact.
Return Period: Requests must be submitted within 5 days of delivery. Unfortunately, we can’t process returns after this period.
Non-Returnable Items: Certain products are ineligible for returns, including final sale items, underwear, swimwear, and any item marked as non-returnable on our website.
Initiating a Return:
To start a return, contact our customer service team with your order number and reason for return. Once approved, we’ll send detailed instructions on the return process.
Return Shipping Costs: Return shipping is on us! We recommend using a trackable method for peace of mind and timely processing.
Video and Image Verification: To speed things up, kindly include an unboxing video and clear photos of the item and packaging, especially for damaged or defective items.
Refund Processing:
Once your return is received and inspected, we’ll notify you if your refund is approved.
Refund Method: Approved refunds will go back to your original payment method within a reasonable timeframe that is 4 to 6 days, also depending on your bank’s processing times.
Partial Refunds: For items showing signs of use, damage, or missing parts, a partial refund may be issued.
Restocking Fees: Some returns may incur a small restocking fee, deducted from the refund amount.
Exchanges:
We don’t currently offer direct exchanges. If you need a different size, color, or style, return the item within the eligible period and place a new order for the desired product.
Wrong Size Ordered: For wrong-size returns without defects, the return cost will be handled by the customer, and a new order can be placed for the correct size.
Damaged or Defective Items:
If you receive a damaged or defective item, please reach out within 7 days of delivery with an unboxing video and images of the product and packaging.
Process: We’ll evaluate the situation and arrange a replacement, exchange, or refund as necessary.
Items Lost in Transit:
If your order goes missing during transit, we will issue a full refund once the shipping status confirms it as lost.
Important Notes on Color Matching and Size Accuracy:
Color Variations: Minor color differences may occur due to the CMYK printing process, which can look slightly different from screen previews. For color-sensitive items, consider ordering a test swatch to check RGB or CMYK compatibility.
Size Accuracy: If there’s a discrepancy in sizing, please provide images showing the product and measurements so we can verify with our production team.
Holiday Returns:
We offer extended return periods for holiday purchases. Specific deadlines and details will be available on our website or from customer support during the holiday season.
Changes to Policy:
Our policies may be updated periodically, and any changes will be reflected on our website.
For any questions or assistance, please reach out to our friendly customer service team – we’re here to ensure your shopping experience with UNFLATTER is exceptional.
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